This page answers the questions we are asked most often. If yours is not here, call the office on 020 8390 5266. Each service, airport, station and area page also has its own questions for more detail.
Vehicles and luggage
What cars do you have?
We can send a saloon, an estate, a 6 seater MPV or a 7/8 seater. Choose the vehicle based on passengers and luggage. More people means less space for bags.
Can I bring a pushchair, wheelchair or bike?
Tell us when you book. Folding pushchairs and wheelchairs usually fit in an estate or MPV. For bikes or unusual items, give us the size so we can check.
Do you carry pets?
Yes, if you tell us when you book. See our pet friendly taxi page. Assistance dogs are carried at no extra charge.
Airports and stations
How does flight tracking work?
Give us your flight number when you book an airport pickup. We follow the flight, so the driver's arrival is based on your actual landing time, not the scheduled one.
What is meet and greet?
Your driver waits in the arrivals area with a name board and helps you to the car. Ask for it when you book.
Where do I meet my driver at a London station?
Minicabs cannot use black-cab ranks, so we agree a pickup point when you book. Call the office when you arrive and we will guide you. Our station pages, such as Waterloo, have more detail.
Payment and receipts
Can someone else pay for my journey?
Yes. A relative or employer can pay by card when booking. Tell the office who is paying.
Can I get a receipt?
Yes. Ask the office when you book and we will explain how receipts are provided for your journey.
Children and schools
Do you have child seats?
Yes, on request. Tell us each child's age (and, for boosters, their height) when you book.
Can you do a regular school run?
Yes. See our school run taxi page, then call the office to set up your timetable.
Booking and fares
How do I get a price?
Use the booking form at the top of any page for a fixed quote, or call 020 8390 5266.
Is the fare fixed?
Yes. The fare is agreed when you book and does not change because of traffic. If you add stops or change your destination, the office will confirm the new price.
How can I pay?
By card or cash.
Are you open at night?
Yes. We operate 24 hours a day, 7 days a week.
How far ahead should I book?
For airport runs, groups and busy dates, book as early as you can. For local journeys, you can often book on the day.
How do I cancel or change a booking?
Call the office as early as possible. Our terms and conditions explain how cancellations work.
