This policy explains how Thames Ditton Minicabs Cars ("we", "us") uses personal information. We are the data controller for information collected through this website and our booking service. ICO registration number: [ICO registration number].
Information we collect
- Booking details: your name, phone number, email address, pickup and drop-off addresses, dates and times, and flight or train numbers.
- Journey requirements: passenger numbers, luggage, child seats, pets and access needs you choose to tell us about.
- Communications: calls, emails and messages with our office.
- Payment information: handled by our payment provider. We do not store full card numbers on this website.
How we use it
- To take, confirm, dispatch and complete your booking (performing our contract with you).
- To contact you about your journey, including delays or changes.
- To meet our legal obligations as a licensed private hire operator, which include keeping records of bookings.
- To handle feedback, complaints and lost property.
We do not sell your personal information. We do not use it for marketing unless you have agreed to that.
Who we share it with
- The driver carrying out your journey, who receives only the details needed for that journey.
- Our booking platform provider, which runs the online booking form and app on our behalf.
- Payment providers, to process card payments.
- Licensing authorities, the police or other public bodies, where the law requires it.
How long we keep it
We keep booking records for [retention period], in line with private hire licensing requirements, and then delete or anonymise them.
Your rights
Under UK data protection law you have the right to access your personal information, and to ask us to correct, delete or restrict it. You can also object to certain uses and ask for your data in a portable format. To use any of these rights, email info@thamesdittoncars.co.uk. If you are not happy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
See our cookie policy for details of cookies and similar technologies.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed. Questions? Contact us.
