These terms apply to all bookings with Thames Ditton Minicabs Cars, a licensed private hire operator. Licence: [Private hire operator licence number – licensing authority to confirm]. By making a booking you agree to these terms. Items shown in highlighted brackets are to be completed by the business.
1. Bookings
Bookings can be made online, by phone or through the booking app. A booking is confirmed when we accept it. Please check that all details are correct, including pickup address, time, passengers and luggage.
2. Fares
Fares are quoted and fixed at the time of booking for the journey described. The fare may change if you add stops, change the route or destination, carry more passengers or luggage than booked, or keep the driver waiting beyond the free waiting time.
3. Airport, station and other charges
Airport drop-off and parking charges, the Congestion Charge, and tunnel or bridge charges are handled as follows: [state whether these are included in the quoted fare or added].
4. Waiting time
Free waiting time: [X minutes for standard pickups; X minutes after landing for airport pickups]. Waiting beyond this is charged at [rate]. For airport pickups, waiting time is calculated from the actual landing time, as we track flights.
5. Cancellations
Please cancel as early as possible by calling the office. Cancellation terms: [notice period and any charge]. If the driver arrives and cannot find you, the journey may be treated as a no-show and charged.
6. Payment
We accept card and cash. Payment is due [at booking / at the end of the journey].
7. Luggage, children and pets
Please tell us about luggage when booking so we can send a suitable vehicle. Child seats are provided on request. Pets are carried by prior arrangement. Assistance dogs are carried at no extra charge in line with the law.
8. Conduct and safety
Passengers must wear seatbelts. Smoking and vaping are not permitted in vehicles. A driver may refuse to carry anyone behaving abusively or who is a risk to safety. Charges for cleaning a soiled vehicle: [amount].
9. Delays
We aim to arrive on time, but we are not responsible for delays caused by traffic, weather, road closures or other events outside our control. For flights and trains, please allow sensible extra time.
10. Lost property
Items left in vehicles are held for [period]. Contact the office to arrange collection.
11. Complaints
Please tell us about any problem so we can put it right. Email info@thamesdittoncars.co.uk or call 020 8390 5266. You may also contact the licensing authority that issued our operator licence.
12. Your data
Our privacy policy explains how we use your information.
